Refund policy

RETURN & REFUND POLICY

At Slatoras, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return:

• Installed products.
• Customized or made-to-order items.
• Products damaged through misuse or improper installation.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Photos of the product and packaging.
• A description of the issue.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the error was ours.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong product was delivered.
• The item arrived damaged.
• The product is defective.

Contact

Email:
support@slatoras.com